Colleagues at Wales-based Key Benefit Concepts say the company’s office operations efficiencies increased significantly as a result of the organizational skills and leadership of Sarah Plohocky, operations manager and benefit consultant.
“She takes personal responsibility and pride in assuring that KBC’s systems and procedures run smoothly, reports are generated accurately and client services are provided at the highest caliber possible,” said Linda Mont, managing member at KBC. “Sarah’s leadership style is to provide resources and empower staff to do their jobs effectively without the need to micromanage, though is always there to help as needed.”
Plohocky instituted step-by-step guidelines outlining processes within the organization. She created template language for various correspondence, saving personnel significant time while increasing uniformity in the company’s communications with clients and others, Mont said. Plohocky also assessed KBC’s client relations management system, explored options and recommended a new program. She managed the transition and cleaned up glitches that arose, Mont said.