Sales: Be proactive to avoid defections
One of the great truisms of selling is that it's cheaper to keep a customer than it is to...
SLIDE SHOW: 2007 Health Care Heroes
Small Business Times recently presented its 2007 Health Care Heroes Awards at Italian Community Center in downtown Milwaukee. More...
Paul Durbin, M.D. – Physician-Internal (Adult) Medicine, Wheaton Franciscan Medical Group, Racine
Many parents who have Christian values of faith, charity and kindness hope their examples are carried on through their...
Human Resources – Create a system to measure performance
Question: I manage a small human resources (HR) department. We've recently identified a vision and a mission for our...
Steven Leuthner, M.D. – Medical Director, Fetal Concerns Program, Children’s Hospital of Wisconsin/Medical College of Wisconsin
This past summer, Korine and Richard Schallack's unborn baby girl was diagnosed with Trisomy 18 condition, a genetic disorder...
Performance – Expectations must be set up front
"It's not OK to be mediocre."That's a sanitized version of something I hear at one of my clients all...
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Robert Leuck – Registered Nurse, Wheaton Franciscan Hospitals
It was Christmas Day, 1995, and Robert Leuck's first night on the job as an aide at a nursing...
Company Doctor – Does your company have silos?
In our state, when you see a farm that has many silos adjacent to its barn, it is considered...
Pamela Occhetti-Sholund – I.V. R.N. Case Manager, Horizon Home Care & Hospice, Mequon
Pamela Occhetti-Sholund is a nurse who takes dedication to her patients to a new level and will not be...
Sales Moves: Ho Ho Holy Cow!
Twas the night before Christmas … And all the stores were closed. Why? They needed a few hours to...
