Biz Notes
Direct Supply Inc. Milwaukee-based Direct Supply Inc. has opened the Direct Supply Technology Center at MSOE. The Technology Center...
Listening: A key to success
Whether I am coaching leaders, executives, employees, salespeople or individuals for personal growth, often the need to improve one's listening becomes a focus, if greater success is the goal.
Spiritual intelligence provides deeper wisdom
“What lies behind us and what lies before us are tiny matters compared to what lies within us.”
— Ralph Waldo Emerson
— Ralph Waldo Emerson
Pinstripe Timeline
2005 Pinstripe Inc. founded by Sue Marks, Anne Nimke and Joy Krausert with 13 total employees. Baird Venture...
How to come out on top in a sluggish economy
In case the sluggishness we are feeling in the economy continues beyond the election, this is a good time to revisit what to do. In periods like this, cash is king and you need to operate accordingly; you may not be able to cover up mistakes by growing revenue. Here are some additional thoughts:
Rowing her boat
While much of Alyssa Remington's work as an economic development specialist for the Department of City Development revolves around the Milwaukee River, she has devoted just as much time outside the office to life on the water.
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AFP Awards honor philanthropists
The Association of Fundraising Professionals (AFP) Southeastern Wisconsin Chapter announced the recipients of its 2012 National Philanthropy Day Awards.
“Outside In: The Power of Putting Customers at the Center of Your Business”
With customers fueling business, authors Harley Manning and Kerry Bodine emphasize the need to pay attention to customer experience to succeed in the face of a competitive marketplace.
Johnson Controls investors beware
Glendale-based Johnson Controls Inc. is warning the holders of its common stock to reject an unsolicited "mini-tender" offer from Toronto-based TRC Capital, which is attempting to purchase up to 4 million of the company's shares.
Invest in your human capital
Question:
"We've lost six customer service representatives (CSRs) in about six weeks. These employees operate in a call center environment, there's a lot of call volume, a lot pressure, and not a lot of appreciation. Turnover's always been a concern, but this recent trend can't continue. HR did exit interviews with the employees and a common story was that the employees feel overworked, underpaid, and unappreciated. This wasn't too surprising given that the engagement survey we did last year told the same story. The CSRs feel all they do is stand and deliver all day long, no one cares, and they're tired of it. Any suggestions for how we can get a handle on this?"
