Associated Bank to suspend lobby access at most of its branches

Last updated on March 16th, 2020 at 12:49 pm

Green Bay-based Associated Bank announced Sunday that it plans to temporarily suspend lobby access at most of its branch locations, as part of the national effort to prevent the spread of the coronavirus.

Associated Bank said it will close the lobbies at most of its branches beginning on Tuesday, March 17. It plans to resume full public branch access on Monday, April 13, “subject to public health conditions at the time,” the company said in a news release.

“At Associated Bank, the health and well-being of our customers, colleagues and communities are our top priority. Given the evolving concerns around COVID-19 and to help support community health management efforts, we have decided to temporarily adjust our branch services,” said Philip B. Flynn, president and CEO of Associated Bank. “While most of the bank’s lobbies will be closed, we will continue to provide service through our drive-thru facilities during regular business hours. We will also continue to operate all ATMs and night deposit boxes.”

Although the lobbies of the bank branches will be closed, the company said its hourly workers will continue to receive pay “in alignment with business as usual operations.”

Associated Bank said it encourages customers to use online and mobile banking services, and Associated Bank ATMs, for their banking needs.

The company also said it has taken several measures over the past few weeks to help protect the health of its employees and customers, including “enhanced deep-cleaning procedures, flexible work arrangements that enable employees to work remotely if their job allows and following best practices for social distancing in all of its locations.”

The company said it has also expanded its leave policies to accommodate personal or family health circumstances created by COVID-19 — including recovering from an illness and caring for loved ones who are ill.

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Andrew is the editor of BizTimes Milwaukee. He joined BizTimes in 2003, serving as managing editor and real estate reporter for 11 years. A University of Wisconsin-Madison graduate, he is a lifelong resident of the state. He lives in Muskego with his wife, Seng, their son, Zach, and their dog, Hokey. He is an avid sports fan and is a member of the Muskego Athletic Association board of directors.

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