Retail Maintenance Service Inc.

LOCATION: 2200 South St., Racine, WI


Year founded: 1992

Product or service offered: Facility management operations, technical and staff support services, integrated facility management services, and commercial maintenance services that include HVAC, general repair, plumbing, electric, snowplow, and landscaping.

Projected 2009 revenue: $20 million

CEO, President/Owner(s): Peter Mohrhauser, CEO

Leadership team: Thomas Atkinson, CFO; David Pfeiffer, director of service operations; Michael Simmons, vice president of HVAC operations; Brad Podojil, director of business development

Target clientele: Large industrial and commerical building owners and operators; centrally managed multi-location commercial facilities including retail, restaurant, office, hotel, and banking throughout North America.

Business organization memberships: Metropolitan Milwaukee Association of Commerce (MMAC), International Facility Management Association (IFMA), Professional Retail Store Maintenance (PRSM), Racine Area Manufacturers Association and Commerce (RAMAC)

What has fueled your company’s growth?

We have enjoyed great success with our sales and marketing plan that focuses on adding quality customers with strong management and finances. Combined with our high referral and client retention rate, we continue to experience strong growth year after year. This is a refelection of the talented group of people we have working in our organization.

What is the biggest obstacle to your company’s growth? Balancing and executing multiple initiatives has become more challenging with growth, but we rarely look at this as an obstacle – we are fortunate to be confronted with these challenges.

Do you plan any changes in your company in the upcoming months?

We will be expanding our Dallas office and field operation in the coming months. In addition we are still searching for acquisitions of contractors of various trades in our top markets.

Who are the business people, locally or nationally, whom you admire? And what traits do those people exhibit that make you admire them?

My grandfather, James Mohrhauser, my father, Tom Mohrhauser, and the members of my COSBE Rountable group.

What is the outlook for the business conditions of your industry over the next several months?

Commercial real estate and facility management  has changed considerably within the last year. As companies continue to look for ways to reduce facility operating expenses, it creates opportunities and considerations that previously didn’t exist. This is a rare opportunity which is producing very solid growth for our service offerings.

What is your company’s key strategy for rising out of the recession?

Diversification of customer base and the products and services offered has insulated us from the recession. By continuing to recognize events and conditions within our industry we have been able to adapt and excel in these challenging times.


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