Human Resources & Management
Invest in your human capital
Question:
"We've lost six customer service representatives (CSRs) in about six weeks. These employees operate in a call center environment, there's a lot of call volume, a lot pressure, and not a lot of appreciation. Turnover's always been a concern, but this recent trend can't continue. HR did exit interviews with the employees and a common story was that the employees feel overworked, underpaid, and unappreciated. This wasn't too surprising given that the engagement survey we did last year told the same story. The CSRs feel all they do is stand and deliver all day long, no one cares, and they're tired of it. Any suggestions for how we can get a handle on this?"
Confront poor performers: Encorage employee accountability
“I recently was appointed to a new job, regional sales manager, at the company I’ve worked at for nearly...
Milwaukee Biz Blog: The urgent need for clarity
Human resources expert Kathryn Weber shares insights about the urgent need for clarity as a performance management strategy for businesses.
The urgent need for clarity
Why are so many experienced professionals saying that the business climate today is more unforgiving than ever? It is faster paced, with shorter turnaround times, combined with demands to address relentless change. In addition, the level and quality of competition is greater than ever. The pressure to perform is extraordinary!
New company to determine how Wisconsin companies match up in global marketplace
Prioritized LLC, a new boutique advisory management firm in Milwaukee, has launched the first round of the Wisconsin Business Heartbeat, a statewide census survey that will capture ongoing information about how Wisconsin companies stack up in the national and global marketplace.
How to use Google+ for small businesses
If your goal is to broadcast your message to as many potential customers as possible, in fact, if numbers are your only metric of success, then don't waste your time with Google+ right now.
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Get your house in order
What are the main causes of stressed and distressed businesses? There are hundreds. But after working as a serial entrepreneur for more than two decades, I see these most frequently:
Cash flow is king, get a handle on your company’s finances
My thanks this month to well known Vistage (TEC) speakers Ron Fleisher and John Zaepfel for their useful insights on the subject of cash flow.
