According to the 2015 Home Care Plus Benchmarking Study, Tender Hearts Senior Care in Sheboygan had an employee turnover rate of less than 25 percent in 2014. That is compared to a rate of 88 percent of care giving organizations in the Great Lakes region and 62 percent study wide.
Seventy-five percent of the Tender Hearts team has been with the organization for two or more years and 50 percent for four or more years.
“Those retention stats become even more impressive knowing that Tender Hearts provides services to more than double the clients than other agencies their size in the Great Lakes region do,” Tender Hearts said.
The study has been conducted annually since 2009 by Home Care Pulse, which specializes in providing tools and services to home care businesses. It is endorsed by the Home Care Association of America. The 2015 research surveyed 701 home care service providers throughout North America. In addition to employment issues, the study addresses finance, sales, marketing and operations to allow comparison to industry peers.
Tender Hearts attributes its employment longevity to ongoing education and support. Of its entire team, 61 percent have provided more than 10,000 hours of service per caregiver and 91 percent of the team has more than 2,300 care hours per caregiver. Tender Hearts uses an on-premise classroom, allowing for customization and flexibility to adapt to the needs of caregivers and clients. Additionally, Tender Hearts says the in-person training assures each member of the care team experiences optimal education and support to encourage ongoing growth.
“Our industry requires people with a passion for care. Combine that with the ability to deliver services for the unique needs of each client and you quickly realize that finding, and as importantly retaining, caregivers is crucial,” said Todd Witting, co-owner of Tender Hearts Senior Care. “To that end, we created Essential Functions Assessments that each caregiver completes to ensure they have the skills necessary to serve the custom needs of the clients they will be aiding. This means the caregiver is properly trained and also helps forge long-term relationships with those in our care.”
Lastly, Tender Hearts attributes its employee retention to the fact that it has 4.5 support staff for the care team compared with 2.5 support staff study wide in agencies in its revenue bracket.
Tender Hearts Senior Care began in 2006 when founder Dawn Wittig recognized a need to provide personalized services to elderly, physically or mentally disabled people who need more care than family or friends can provide.