HarQen, Inc.
1830 N. Hubbard St., Suite 700, Milwaukee
Industry: Web telephony
Innovation: Voice management platform
Milwaukee-based web telephony firm HarQen Inc. uses its voice management platform to capture, organize and distribute original voice content providing a next-generation web-telephony service unlike any other in the market.
HarQen provides application programming and solutions to turn voice capabilities into an asset for its clients. Making the original voice actionable improves corporate communication increasing value and revenue for clients.
HarQen looks for places in daily life when the voice matters to effectively capture, organize and present those voices to enhance their usability.
Co-founder Kelly Fitzsimmons saw that many companies were dealing with the problem of how to monetize voice traffic and set out to make voice a useable medium to enhance companies and their clients.
“With the original voice you can hear someone’s personality – their positivity, humor, hesitations,” said Fitzsimmons, “Notes from a conversation lose a large portion of the original voice.”
HarQen’s product has great value for HR departments. On HarQen’s website a recruiter can schedule interviews and reduce time complications by recording interview questions through the phone and inviting job candidates to take the interview at their own convenience.
The website also has a survey format allowing recruiters to get preliminary questions out of the way making it easy to eliminate candidates that are not qualified, saving time and energy.
Ninety-eight percent of candidates thought the voice recorded interview was superior to an in-person interview, said Fitzsimmons.
This summer, HarQen is releasing an updated voice management platform which will allow users to tag live conversation, increasing engagement and productivity.
“We concentrate on how to organize voice so that the two minutes that matter are findable and shareable to people who may not have been on the call,” said Fitzsimmons.
