Eagle Enterprises Ltd.
333 N. 121st St., Milwaukee • www.eagle-clean.com
Year founded: 1992
Product or service offered: Full-service commercial cleaning; carpet cleaning; specialty floor care; cleaning programs that meet medical, child care and food grade cleaning specifications; green cleaning programs.
President & owner: Amy Gottheardt-Muench
Projected 2016 revenue: Not disclosed
Target clientele: Owner-occupied office space, schools, colleges, churches, light manufacturing space, food production facilities and any customer looking for an exceptionally managed, consistent, clean space.
Business organization memberships: WBENC, MMAC
What has fueled your company’s growth?
“A dedication to holding true to our core values of providing exceptional customer service at a fair price. Word-of-mouth and high customer retention speak to the quality of our service and assist with new customer acquisition. Businesses are recognizing more these days that the old adage ‘you get what you pay for’ rings very true in the janitorial industry.”
What is the biggest obstacle to your company’s growth?
“Staffing. It is difficult at times to find hardworking, dedicated individuals.”
Do you plan to make any changes to your company?
“We have reorganized our operations staff to allow for greater customer contact and service. We are the only janitorial company in southeastern Wisconsin that has such a low customer-to-manager ratio.”
Who are the business people you admire and why?
“My late father is the person I admire the most and who has shaped me as a business owner. He was a man with strong worth and business ethics. He believed it was possible to change and grow with the times and technology while maintaining ‘old-fashioned’ values.”
What is the outlook for your industry?
“We continue to experience steady growth. I think that most companies are in a bit of a holding pattern pending the upcoming presidential election.”
What is your company’s most important growth strategy?
“Continue to focus on providing the best customer service in our industry – we believe that the growth will follow.”