Human Resources & Management
Embrace a recipe for employee retention
I received a phone call last week from a guy I would refer to as a highly talented, committed, hard-working young professional. A top 10-percenter or probably more like 5. This is the “guy” HR professionals all over the greater Milwaukee area are trying to recruit.
ManpowerGroup advises HR leaders to adapt to ‘Human Age’
Milwaukee-based ManpowerGroup, the world leader in innovative workforce solutions and World Economic Forum (WEF) strategic partner, advised human resource leaders today to refine leadership and management approaches in order to build effective, flexible work models that make Human Age companies resilient in the face of unpredictable business challenges.
Staffing company launches new Milwaukee division
Milwaukee-based Staffpros LLC today announced the formation of JC Staffing and named Julio Zuniga as president and equity shareholder of the new division.
Employers can ‘Give the Gift of Employment’
Express Employment Professionals’ Brookfield office is partnering with the Food Pantry of Waukesha County to “Give the Gift of Employment” through Dec. 21.
“Taking Action: Working Through Procrastination and Achieving Your Goals”
How do you accomplish your goals when procrastination takes over and you can't find the motivation to make progress on the tasks at hand?
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New union report questions Palermo Villa commitments
The AFL-CIO Center for Strategic Research today released a new report that questions whether Milwaukee-based Palermo Villa Inc. has lived up to its commitments to create family-supporting jobs after receiving $26 million in government subsidies.
Credibility is earned: ‘Do what you say you will do’
Credibility is the currency most people want. Like dollars in the bank, credibility can be spent in the company store. When you need to get buy-in on a new idea, others are more willing to get behind it. When a new position is available, your name can be advanced as a candidate others can safely support. If you disagree with a decision made by senior management, they are more willing to listen to your argument.
Be bold: Culture of Innovation drives Pinstripe’s growth
Pinstripe Inc. has been doubling in size every 12 to 18 months since it was founded in 2005, and the Brookfield-based company recently received a substantial investment from California private equity firm Accel-KKR.
Invest in your human capital
Question:
"We've lost six customer service representatives (CSRs) in about six weeks. These employees operate in a call center environment, there's a lot of call volume, a lot pressure, and not a lot of appreciation. Turnover's always been a concern, but this recent trend can't continue. HR did exit interviews with the employees and a common story was that the employees feel overworked, underpaid, and unappreciated. This wasn't too surprising given that the engagement survey we did last year told the same story. The CSRs feel all they do is stand and deliver all day long, no one cares, and they're tired of it. Any suggestions for how we can get a handle on this?"
