BizTimes Bubbler Executive of the Week: Phil Callen

Last updated on July 2nd, 2019 at 10:59 am

Phil Callen, president of Callen Construction, Inc.
Address: S63 W13131 Janesville Road, Muskego
Industry: Home improvement and remodeling
Employees: 46
Family: Wife, Anne; daughters, Erin and Bryn

What was the smartest thing Callen Construction did in the past year?
“We updated and expanded our customer referral program, as client satisfaction is paramount for us. One way we monitor client satisfaction is using customer surveys through GuildQuality, an independent third party that contacts each of our clients and obtains feedback on how we completed that homeowner’s project.

“This program had an invigorating impact on our staff, as we rededicated ourselves to our customers and our heritage of being a family-owned, local business for nearly three decades. We don’t just hear but also listen to our clients.”
What’s new at your company?
“We are in the process of hiring additional staff to meet increasing demand for remodeling, home improvements, and our Infinity from Marvin fiberglass replacement windows business.”

How does Callen Construction innovate to keep pace with competitors?
“Our staff attends national conferences and trade seminars, plus stays up-to-date on current developments and trends in construction, remodeling and home improvements. This includes our installers, who attend classes and get certified by outside firms. We also encourage creative thinking and design solutions.”

What will be your company’s main challenges in the next year?
“Finding and hiring dedicated craftsmen with the right skillset and the attitude that their trade is more than just a job.”

What prompted you to take over leadership of your family’s business?
“To continue and build on the concept of maintaining and advancing the heritage of the company.”

From a business standpoint, who do you look up to?
“My brother, Tom, and Michael Gerber, an American author and founder of business skills training company Michael E. Gerber Companies.”

Do you have a business mantra?
“Pay it forward.

“We are a premier design-build firm offering a comprehensive portfolio of home improvement services, including consultation, design, construction, and complete project management. We believe that if you care for people, they will care for you. Our staff knows our reputation and word of mouth is of utmost importance.”

What was the best advice you ever received?
“Never take yourself too seriously, but always take your responsibilities seriously.”

What do you like to do in your free time?
“Travel and coach rugby.”

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