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Phil Hauck

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Trend watching: What will your customers want next?

What will your customers want next?

The extra mile

Creating memorable moments for your employees will pay off.

Your intentional culture

How to ingrain it throughout the company.

Grow your managers

Creating a leadership development process isn’t so hard if you know what to do. That’s why so few companies don’t have a legitimate one, even...

How to get to ‘yes’ faster

The process of influencing a prospect to eventually make a decision to buy from you is called framing. You want everything you do in the...

No more mediocrity

Lee Thayer is an 89-year-old leadership guru based in the mountains near Asheville, North Carolina. His Wisconsin claim to fame is he helped Ralph Stayer...

Your company’s culture

Here’s how this conversation with a CEO usually goes: “You’ve been successful,” I say. “What’s been making that happen?” “Oh, for sure it’s our culture. We...

Hiring and firing: HR lessons from TEC members

If you fire an employee, should you “walk them out of the building” immediately? A TEC member said he did just that, and it sparked discussion among his fellow CEOs.

The workforce watches with interest how you fire someone and will be left wondering, “Is this how my firing will be handled?”

The ‘Wow!’ factor: How to amaze your customers and prospects

We all want our organizations to have a focused brand.

Your brand is the set of touch points that tells customers and prospects, “We're the only place where you can get what you want.”

Why your employees aren’t ‘all in’

In 1860, the great tightrope walker Charles Blondin walked the 1,100 feet across Niagara Falls five times.

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