โWeโve changed our focus on what services we provide and how we provide them. We now focus on a recurring revenue model leveraging our data center for hosting, co-location, disaster recovery and managed services. We also added an inside sales staff, and do a good job of hiring great people. Weโre technologists, but we have a team that is business-savvy and possesses good communication skills.โ
โWe feel there is a talent shortage, at least in the way we define the people weโre looking to hire. We are constantly looking for more quality staff to add to Transcendent, but weโre selective about who we hire because our clients expect a high level of service. Great talent is still something that is hard to find.โ
โWe continue to build our managed services and hosting business. We know our service is more of a โhigh touch-pointโ offering and weโll have difficulty competing on price against those national competitors. Thankfully, not everyone is looking for the cheapest solution, but rather a good fit for their organization.โ
โI really admire Howard Schultz from Starbucks because of the way he went out and achieved his success. Coming back after leaving Starbucks for eight years, he was able to reverse the companyโs slide and has had some really innovative ideas on how his employees should be treated.โ
โWe see a strong second half of the year, especially in the hosting and managed services area. Weโre also seeing investing in the newest storage solutions, as well as unified communications, to help companies reduce their overall costs, but give them flexibility for their future growth.โ
โWe continue to focus on the trend of clients in the SMB market moving to outsourcing their infrastructure, coupled with managed service offerings. This includes our capabilities with enterprise storage, unified communications and disaster recovery offerings.โ
Transcendent LLC
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