Mary Haynor, president and CEO of Horizon Home Care and Hospice, Inc.

Mary Haynor

President and CEO

Horizon Home Care and Hospice, Inc.

8949 N. Deerbrook Trail, Brown Deer, WI 53223

Industry: Health care

Number of employees: 550

Family: Spouse, three children, one golden retriever

What was the smartest thing your company did in the past year?

“Making the decision to invest in growth, when all indications would suggest that growth is not possible.”

What’s new at your company?

“We expanded into the inpatient hospice arena by opening an inpatient hospice unit in Mequon at the Columbia-St. Mary’s Hospital.”

Do you plan to hire any additional staff of make any significant capital investments in your company in the next year?

“Hiring never seems to stop at Horizon. With home care, hospice and non-medical home care all experiencing volume increases on an annual basis, this need for additional staff is ever-present.”

What will be your company’s main challenges in the next year?

“The most significant challenge will be providing care for more patients with declining reimbursement, and becoming more efficient while growing requires a great deal of creativity.”

What’s the hottest trend in your industry?

“Based on the number of individuals attempting to enter this industry, mainly in other states, I would say this sector of health care is a hot trend. I do believe many of those individuals underestimate the regulatory expectations though, which are increasing.”

Do you have a business mantra?

“We are an organization that is always seeking solutions to better care. We consistently challenge ourselves to innovate, to provide the best clinical staff and to provide care that exceeds expectations. Our goal is to figure out a way to say ‘yes’ and to make a lasting difference.”

From a business standpoint, who do you look up to?

“I look up to my partners in care at Columbia St. Mary’s, Froedtert Health and the Medical College, as well as the clinicians and team that I am surrounded by daily. They challenge, inspire and encourage. The combined expertise of the team I am privileged to work with is amazing.”

What was the best advice you ever received?

“One of my favorites is from Emily Dickinson, ‘A word is dead when it is said, some say. I say it just begins to live that day.'”

What’s the funniest thing that ever happened to you in your career?

“After attending a meeting that was held at the offices of my prior agency, I found a note on my windshield. My old staff had quickly written a sonnet, something about being held hostage and that I would be the only person that could release them. It was one of the funniest things I have ever read or experienced while working.”

What do you like to do in your free time?

“There are so many things that I like to do in my free time I don’t know where to begin; golfing with the guys, shopping with my daughter, absolutely anything with my grandchildren, gardening, cooking, and any kind of adventure.”

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