Established by Terry Frett in 1988, Frett/Barrington Ltd. is a Waukesha leader in the implementation of employee benefit plans.
Frett established the company after working for a large Milwaukee insurance firm and seeing an opportunity in the market to focus on employee benefits.
His company started with one part-time employee and has grown to nine full-time employees. Last year, Frett/Barrington had $1.8 million in revenues – a number Frett said he plans to surpass this year.
“Because our sole focus is employee benefits, our entire agency is built around working with employers as their partners – helping them navigate their way through fringe benefit and health plan offerings, which can be most challenging,” Frett said.
The first step in helping one of his 350 employer groups, largely based in southeastern Wisconsin, is to determine the employer’s perspective and identify the employer’s goals and objectives.
“Everyone’s situation is different,” Frett said. “To attract and retain employees, employers want to know what other employers are doing in their area, because they’re recruiting from the same base.”
Because Frett/Barrington largely works with businesses that have less than 100 employees and often lack the luxury of a full-time human resources person, Frett said the company spends a lot of time filling a void and guiding and assisting companies through the process.
“We build all of our services to support our customers, recognizing that in many cases they don’t have the full-time staff to dedicate to all that fringe benefits have to offer,” Frett said. “Then we assist the clients in communicating the benefits to employees. We act as an extension of a HR department.”
Because the services Frett/Barrington offers are intangible, Frett attributes the success of his company to his staff.
“We’re putting our reputation forward when we recommend a product or carrier,” Frett said. “We realize every time we make contact with a customer – customer service is paramount. Retention is paramount. If we do everything in the best interest of the customer, everything else will take care of itself.”
Frett/Barrington Ltd.
Location: 21001 Watertown Road, Suite 301, Waukesha
Year Established: 1988
Number of Employees: 9
Web Site: www. frettbarrington.com
Main Products/Services: Employee Benefits Insurance
