Ideas
SEBS now Stellarus
The Strategic Employee Benefit Services locations in Brookfield and Appleton have been purchased by Christy Schwan and are now a joint entity known as Stellarus Benefits Inc.
“Outside In: The Power of Putting Customers at the Center of Your Business”
With customers fueling business, authors Harley Manning and Kerry Bodine emphasize the need to pay attention to customer experience to succeed in the face of a competitive marketplace.
Invest in your human capital
Question:
"We've lost six customer service representatives (CSRs) in about six weeks. These employees operate in a call center environment, there's a lot of call volume, a lot pressure, and not a lot of appreciation. Turnover's always been a concern, but this recent trend can't continue. HR did exit interviews with the employees and a common story was that the employees feel overworked, underpaid, and unappreciated. This wasn't too surprising given that the engagement survey we did last year told the same story. The CSRs feel all they do is stand and deliver all day long, no one cares, and they're tired of it. Any suggestions for how we can get a handle on this?"
China’s smaller cities struggle for identities
The second Dala Te International Horse Culture Festival was held in August. Why mention it? In a way, it symbolizes a new trend in China. As the world turns, governments change and China's economy slows to sub-8-percent growth, its new cities and middle class are seeking distinctions and entertainment.
Constitutional challenge to Act 10 is serious
On Friday, Judge Juan Colas issued a ruling that struck down Act 10, the “Budget Repair Bill,” on the grounds that the law violates the Wisconsin and U.S. Constitutions. In essence, he held that the law differentiates between entities that represent public employees in collective bargaining — imposing conditions on certain bargaining entities but not others – and that the State had failed to advance a sufficient justification for this disparate treatment. According to Judge Colas, the differential treatment of bargaining entities violated the First Amendment right of the affected unions to association and expression, and it also violated the Equal Protection Clause. Judge Colas also held that the law violates the Home Rule provisions of the Wisconsin Constitution by dictating rules for Milwaukee that the law did not apply to other municipalities.
Dorner CEO dies in accident
Richard Ryan, president and chief executive officer of Dorner Mfg. Corp. in Hartland, died in a motorcycle accident on Saturday, Sept. 8, while traveling in the western United States.
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GE celebrates opening of high-tech engineering center at Waukesha facility
GE introduced a $3.1 million innovative engineering center at GE's Waukesha gas engines facility to the public, Waukesha-area economic development leaders and Wisconsin Governor Scott Walker with a ribbon cutting and tour of the facility last week.
Bevco Engineering to add equipment
Bevco Engineering Company Inc. in Sussex is investing more than $680,000 to add equipment to its facility and create up to 21 new jobs.
Allied Plastics is Kenosha Business of the Year
Allied Plastics Inc. will be saluted as 2012 Business of the Year by the Kenosha Area Business Alliance (KABA) and the Kenosha Area Chamber of Commerce.
Join the journey toward sustainability
“If we can do it, anybody can. If anybody can, everybody can. That includes you.”
