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Eric Leiserson


Customers expect flexible options for billings and payments

The check may not be in the mail. Today's consumer uses an average of three different payment methods each month, from online to mobile to walk-in and yes, even the occasional check, according to the seventh annual Billing Household Survey from Fiserv. With today's abundance of options to pay and receive bills, consumers increasingly value choice – and choice leads to increased customer satisfaction.

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