Kolb+Co.
13400 Bishop’s Lane, Suite 300, Brookfield
Industry: Business advising/CPA
Revenue: $11.6 million
Employees: 94
For more than 50 years, Kolb+Co. has helped closely held businesses grow and succeed by offering them a wide breadth of business services. As an independently owned company, Kolb+Co. understands the problems its clients may face and can work to ensure client success.
These close client relationships have helped Kolb+Co. grow. With each client’s expanding breadth of needs, Kolb+Co. works to provide them the services they need.
“The client comes first. If you exceed their expectations they will ask you to do more,” said Tom Luken, president of Kolb + Co. “If you can provide a top shelf service in a responsive and timely manner while exceeding expectations you have a recipe for success.”
The search for constant improvement has been engrained in the business since the 1960s when the firm was founded. Kolb+Co. started with two CPAs and has grown to nearly 100 today.
In order to achieve this high level of service, Kolb+Co. departmentalized to provide more comprehensive service to its clients. By departmentalizing, specialists cater their service to clients on an individual basis, Luken said.
The company offers services including tax, accounting, auditing, benefit plan administration, strategic planning, M&A assistance and financial planning, and provides clients with the services of a larger firm while promoting relationships with each client similar to a smaller firm.
Success is not always easily measured and the recession dealt Kolb+Co. a blow.
According to Luken, the company averaged about a 10 percent annual growth prior to the recession; that growth was cut in half after the recession hit, he said.
Luken projects Kolb+Co. will reach almost 7 percent revenue growth in 2011 thanks to reinvesting within the company and incorporating lean initiatives to produce the same service in more efficient ways.
It is always a balancing act, Luken said. “If revenue increases too high or too fast, strain is put on the organization,” he said. “Steady growth is the best way to go.”
Kolb+Co. SC Strategic Partners:
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