Promoting a culture of truth-telling

The Last Word

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Stacie Boney

President, Hanson Dodge
Milwaukee
hansondodge.com
Industry: Marketing/advertising

From her experience with a variety of businesses, Stacie Boney has found honesty is always the best policy. Truth-telling creates a more productive relationship, she says.

Boney
Credit: Lila Aryan Photography

โ€œโ€˜Telling truth to power.โ€™ I learned this expression 10 years ago from Stephen Fischer, a dear industry colleague. But Iโ€™ve always inherently understood it. Even as a kid, I observed that people trusted you more if you told them the hard to say/hard to hear things that everyone else was avoiding. I suppose the old fable, โ€˜The Emperorโ€™s New Clothes,โ€™ made a lasting impression on me!

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โ€œPartnering with clients for years, Iโ€™ve had a window into countless companies. The healthiest are those where leadership is modeling the behavior of having open, honest debate and telling each other the hard truths when itโ€™s time to do so.

โ€œItโ€™s amazing what a little truth-telling will do. At my last agency, when an important, high-profile new account had a rocky start, I could feel the background chatter within both teams. No one on either side was speaking directly to the other about the issues. My ask of the client team? โ€˜Tell us what you say in the hallways after we leave, and weโ€™ll do the same for you.โ€™ The working relationship and trust took a quantum leap forward, and we went on to do award-winning, business-building work together.

โ€œIโ€™m Midwestern through and through. But I abhor the excuse of โ€˜Midwestern niceโ€™ for not telling people what you can see and they canโ€™t. Seeing it, but not telling someone that they are getting in their own way is cruel, not nice. Productively sharing hard-to-say truths is the kindest thing you can do for someone with whom you work.โ€

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