Brookfield-based North Shore Bank has added a video teller ATM at its new grocery store branch in Kenosha.
The video ATM, in the Festival Foods at 3207 80th St., will extend the branch’s service hours by 30 percent. Customers can use the machine to conduct transactions live with a remote teller from 8 a.m. to 7 p.m. Monday through Friday, 8 a.m. to 5 p.m. Saturday and 10 a.m. to 4 p.m. Sunday.
The device, called an APTRA Interactive Teller, is the first video ATM installed in Wisconsin. The device is distributed by Duluth, Ga.-based consumer transaction technology firm NCR Corp.
“We are constantly looking for ways to help families with their daily finances,” said Susan Doyle, vice president of branch operations. “With this new software from NCR, we will be able to provide more convenient banking services to our customers while still offering the same high-touch, personalized service for which North Shore Bank is known.”
With tellers working from a central location, the bank can more efficiently and securely conduct transactions during hours banks are often closed. It also allows for building smaller branches and providing more personalized service in areas without a branch.
“Banks continue to examine the branch experience and their overall retail network, and technology can help improve that experience,” said Brian Bailey, vice president and general manager, NCR branch transformation. “As the first financial institution in Wisconsin to deploy APTRA Interactive Teller, North Shore Bank will be able to use remote assisted service to bring a unique and efficient banking experience to (its) customers without losing that human touch.”
North Shore Bank has more than $1.7 billion in assets and 47 offices throughout eastern Wisconsin and Northern Illinois. The bank plans to install additional video ATMs throughout its system.