New algorithm helps Wantable recommend personalized products

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Wantable Inc.

Milwaukee

Innovation: Product recommendation algorithm

FOunder: Jalem Getz

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Founded: 2012

wantable.com


For about a year, the staff at Milwaukee startup Wantable Inc. labored over the creation of an algorithm for its e-commerce site that will help the company suggest new products to its customers.

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Launched Dec. 5, the newly completed feature, called โ€œStream,โ€ was implemented along with a redesign of Wantableโ€™s web platform.

The new โ€œStreamโ€ feature recommends products to users based on their preferences.

โ€œAs we continue to grow, every couple of years we decide to rebuild the systems and this was a major overhaul,โ€ said Jalem Getz, founder, president and chief executive officer of Wantable.

Prior to the overhaul, Wantable was more of a styling service, but Getz said this new technology allows for the customer to select one specific, personalized item, and the stylist can then add complementary products to the selection. Itโ€™s similar to the experience at a department store like Nordstrom, he said.

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โ€œCustomers can view products that our algorithms feel are a good fit for them,โ€ Getz said. โ€œWe really feel the majority of our customers are going to require one or two key items. Weโ€™re a customer-centric brand, so our customers are telling us that this is another way they want professional styling.โ€

A customer who visits the Wantable site for the first time is asked to select a categoryโ€”Style, Fitness or Menโ€™s Fitness. The user then takes a brief lifestyle quiz, evaluating groups of apparel or accessories and rating each โ€œLove,โ€ โ€œLike or โ€œDislikeโ€ to define his or her style. He or she fills in sizes and measurements, indicates how often individual product types should be included in a shipment, and lists how often the stylist should send outfits for certain occasions, like date nights or work.

Wantable ships curated style boxes to customers.

The customer then receives a shipment of seven suggested pieces of clothing and accessories, tries them on, and can either purchase or return each item.

The Stream is a new way for the customer to shop on Wantable, by indicating specific clothing items they would like to receive in their orders. The algorithm can identify that a user has said sheโ€™s a size medium and likes the color brown, and as a result, show her those items in the Stream, Getz said.

โ€œItโ€™s a highly customized experience,โ€ Getz said. โ€œThat algorithm is continuing to be developedโ€ฆand continuing to be refined by our teams. We believe that itโ€™s going to help us continue to serve the customers we already have.โ€

And it has quite a few of them. Founded in 2012, Wantable now has about 118 employees and the Inc. 5000 listed its 2016 revenue at $14.1 million. The company operates out of two Milwaukee buildings: a main 30,000-square-foot office at 112 E. Mineral St., and a 70,000-square-foot warehouse a few blocks away at 507 S. Second St., which handles all distribution.

Itโ€™s not an ideal setup, and the company has been seeking a larger facility. Getz expects to make a purchase this year or in 2019.

โ€œWe plan on keeping our Mineral Street headquarters though for a few more years, because since we moved the distribution out of here, we have a lot more space and our employees really like it,โ€ he said. โ€œWe actually built out a nice lounge for our employees and have a huge photo studio now.โ€ ฮฝ

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