“The success of an organization that relies heavily on the sale of services, be it engineering, construction, accounting, legal or other services, is directly proportional to the personal motivation of that firm’s employees. At Symbiont, we strive to employ a highly intelligent, honest workforce with a strong work ethic. I suspect that is not unusual and that most all CEOs would seek similar characteristics in their workforce. However, it’s this personal motivation characteristic that differentiates your workforce and, more importantly, the performance of your company.
“Employees that manage their roles and responsibilities as a personal reflection of their professionalism drive the success of service companies. These employees approach each undertaking and every objective with the intention of performing the work to the best of their abilities, not so much to meet the companies’ quality standards, but to provide a service or deliverable that exceeds company and client expectations.
“We have all heard Jim Collins’ adage: ‘Get the right people on the bus, get them in the right seats and get out of the way.’ I contend that the right people find the right seats and continually outperform any metrics or quality standards established by their employer. One of the most important responsibilities of a CEO is to identify and motivate these key individuals. Their energy and leadership is infectious and soon you’ll have a firm that outperforms your competitors.”
Edward Manning is President of Symbiont Science Engineering and Construction