Scott A. Mayer
President and CEO, QPS Employment Group
250 N. Patrick Blvd., Suite 185, Brookfield
Industry: Staffing and recruiting
Scott Mayer is president and chief executive officer of Brookfield-based QPS Employment Group, a staffing and recruiting firm. QPS has found that training has helped the company not only survive, but thrive in business over the past three decades.
“It has been said that many companies are concerned with investing time to train employees, only to have those individuals leave the organization. The smart company knows that employees today expect training for their job and then ongoing development for their position.
“QPS has made significant investments in a training department and program for on-boarding employees, as well as continuous improvement. Staffing involves a number of skills that need to be developed; people typically will not come to our industry with a degree in staffing.
“We work with new employees to develop their customer service and interview skills. We also educate staff on how to attract employees in a challenging recruiting market. Just five years ago, we had more people than jobs to offer, and now the market has completely flipped. Training employees to switch gears quickly is how we made it through the recession and why we have recovered so well.
“QPS recommends training programs that include a mix of classroom, hands-on and peer-to-peer learning, as well as computer-based training, to include all the ways employees learn. We feel the right attitude for companies to take when it comes to training is this: whether someone stays for their entire career or just uses this job as a learning stepping stone to another opportunity, investing in training and development is money and time well spent.”