Magazines
Read the latest issues of BizTimes magazine for in-depth coverage of Milwaukee business news.
AFP Awards honor philanthropists
“Outside In: The Power of Putting Customers at the Center of Your Business”
Johnson Controls investors beware
Invest in your human capital
Question:
"We've lost six customer service representatives (CSRs) in about six weeks. These employees operate in a call center environment, there's a lot of call volume, a lot pressure, and not a lot of appreciation. Turnover's always been a concern, but this recent trend can't continue. HR did exit interviews with the employees and a common story was that the employees feel overworked, underpaid, and unappreciated. This wasn't too surprising given that the engagement survey we did last year told the same story. The CSRs feel all they do is stand and deliver all day long, no one cares, and they're tired of it. Any suggestions for how we can get a handle on this?"
Milwaukee manufacturing pace falters
Participants – Fittest Execs 2012
Team competition – Fittest Execs 2012
Individual finalists – Fittest Execs 2012
Business partnerships
Brian Bautz, president of Engineered Security Solutions Inc., a full-service electronic security provider in New Berlin, merged his business with Abbott Electronic Security in Kenosha to partner with longtime colleague Andy Abbott, now vice president of operations for E.S.S. Bautz shares key factors that led them to the merger and tips on how to identify a suitable business partner.
