Dickten Masch Plastics LLC
N44 W33341 Watertown Plank Road, Nashotah
Industry: Plastic injection molding
Annual Revenue: $50 million
Employees: 431
Dickten Masch Plastics was established by two German immigrants in 1941. The company has increased employment by 47 percent over the last year and is currently the maker of more than 60 percent of the dipsticks for automobiles in the country. The company is considered a tier one supplier to automotive original equipment manufacturers.
Based in technical value proposition, Dickten Masch begins working with customers on projects in the planning stage. In-house engineers give Dickten Masch an upper hand by providing more insight at the planning level to ensure customers will be happy with the product results.
Dickten Masch utilizes a material analyst lab on site to determine what materials, the design and even the process to make the best product possible giving them an advantage in the industry. Dickten Masch’s ability to be involved in all steps of the process increases customer satisfaction and allows the company to complete projects in a more cost effective and timely manner.
Dickten Masch is also one of less than 5 percent of molders in the country to utilize specific scientific molding processes, which reduce potential defects, allow for higher quality and cause higher efficiency throughout the supply chain.
In the processes, Dickten Masch puts more focus on the product instead of the machine, to better control the entire production process.
The customer care team at Dickten Masch focuses on raising the level of communication between themselves, their customers and the supplier and frequently meets to discuss new opportunities, product quality, customer issues and space for improvement. By increasing communication between all parties involved, Dickten Masch increases innovation and creativity while collaborating as a team.
This collaborative effort has proven beneficial when looking to grow. When one of Dickten Masch’s largest customers decided to close up shop, Dickten Masch was able acquire their customers expanding their business. It’s these “game changers” that present good opportunities for Dickten Masch.
“We are looking to service people where they are, take better care of the market and expand into new markets,” said Doreen Lettau, director of marketing and business development at Dickten Masch.
Dickten Masch Plastics Strategic Partners:
O’NEIL, CANNON, HOLLMAN, DEJONG & LAING S.C.
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