Company address: 800 Woodland Prime, Suite 200, Menomonee Falls, WI 53051
Web site: www.ddnnet.com
Industry: Business process outsourcing for the life science industry
Number of employees: 200
Annual revenues: Approaching $50 million
Education: B.S. in biology, University of Minnesota; M.B.A., University of Southern California
Family: Wife, Diane; and sons Anders and Braden.
What was the smartest thing your company did in the past year?
โMoving our corporate headquarters into a larger facility and investing in a new warehouse management system to improve efficiency at our Memphis facility.โ
Whatโs new at your company?
โDDN recently launched two new services: medical affairs, which provides medical information, adverse event and product complaint reporting; and trade support, which helps manage our clientsโ retail trade channel.โ
Do you plan to hire any additional staff or make any significant capital investments in your company in the next year?
โThe growth of our financial and IT support services is expected to add a couple people each month. We are building additional office space and plan to expand our warehouse capacity in Memphis in late โ09.โ
What will be your companyโs main challenges in the next year?
โIn addition to completing the implementation of the warehouse management system, our major challenges for next year include the implementation of a quality and document management system to ISO standards and continuing to manage the rapid growth of our base business.โ
Whatโs the hottest trend in your industry?
โOutsourcing to service providers like DDN will become hotter as financial pressures will require pharmaceutical companies to look for more cost effective alternatives. Product serialization (identification at the unit level) will continue to be a hot topic as companies seek to reduce counterfeits and improve the security of their supply chain.โ
Do you have a business mantra?
โThe business mantra for Dohmen companies has been the same for 150 years: โProvide high quality service at a fair value while always acting in the best interest of our customers.โ Consistently doing the right thing for our clients has set DDN apart from our much larger competitors.โ
From a business standpoint, who do you look up to?
โFrank Jaehnert at Brady Corp. is a local favorite because of his financial acumen and personal integrity. I also look up to Richard Branson (Virgin Records, Virgin Airlines) because of his ability to build profitable businesses in extremely competitive markets while having great fun doing it.โ
What was the best advice you ever received?
โMy father-in-law, Warren Hutchinson, told me, โWeigh your hiring decisions more heavily on character and integrity rather than on a particular skill. You can teach a skill, but you canโt teach character.โ Many of the recent issues in the financial and real estate markets were caused by failures of character, not because of a lack of skill or experience.โ
Whatโs the funniest thing that ever happened to you in your career?
โWe had our business cards translated into Hindu for a business trip to India, but when we got there, people would look at the card and break into a kind of smile. It wasnโt until late in the trip when we discovered that instead of โRoss Bjella โ President,โ our translator had printed โRoss Bjella โ George Bush.โ