Entrepreneurship & Small Business
Credibility is earned: ‘Do what you say you will do’
Credibility is the currency most people want. Like dollars in the bank, credibility can be spent in the company store. When you need to get buy-in on a new idea, others are more willing to get behind it. When a new position is available, your name can be advanced as a candidate others can safely support. If you disagree with a decision made by senior management, they are more willing to listen to your argument.
Retirement plan review: What’s right for your business?
Believe it or not, 2012 will soon be coming to a close and the new year provides business owners with an opportunity to take a fresh look at their company retirement plans.
Future 50 companies are bullish
The five fastest-growing companies of the Future 50 in 2012 are understandably bullish about the future.
Emerging companies to present at Early Stage Symposium
The producers of the Wisconsin Early Stage Symposium are looking for cutting-edge companies from Wisconsin and the upper Midwest to present to investors at the Nov. 13-14 conference at Madison's Monona Terrace Community and Convention Center.
Listening: A key to success
Whether I am coaching leaders, executives, employees, salespeople or individuals for personal growth, often the need to improve one's listening becomes a focus, if greater success is the goal.
Spiritual intelligence provides deeper wisdom
“What lies behind us and what lies before us are tiny matters compared to what lies within us.”
— Ralph Waldo Emerson
— Ralph Waldo Emerson
- Advertisement -
Be bold: Culture of Innovation drives Pinstripe’s growth
Pinstripe Inc. has been doubling in size every 12 to 18 months since it was founded in 2005, and the Brookfield-based company recently received a substantial investment from California private equity firm Accel-KKR.
How to come out on top in a sluggish economy
In case the sluggishness we are feeling in the economy continues beyond the election, this is a good time to revisit what to do. In periods like this, cash is king and you need to operate accordingly; you may not be able to cover up mistakes by growing revenue. Here are some additional thoughts:
“Outside In: The Power of Putting Customers at the Center of Your Business”
With customers fueling business, authors Harley Manning and Kerry Bodine emphasize the need to pay attention to customer experience to succeed in the face of a competitive marketplace.
Invest in your human capital
Question:
"We've lost six customer service representatives (CSRs) in about six weeks. These employees operate in a call center environment, there's a lot of call volume, a lot pressure, and not a lot of appreciation. Turnover's always been a concern, but this recent trend can't continue. HR did exit interviews with the employees and a common story was that the employees feel overworked, underpaid, and unappreciated. This wasn't too surprising given that the engagement survey we did last year told the same story. The CSRs feel all they do is stand and deliver all day long, no one cares, and they're tired of it. Any suggestions for how we can get a handle on this?"
