Todd Cleary

The first wave of health care reform hit employer health plans in 2011. Employers generally have digested that set of rules, but questions persist and controversies continue to erupt.

The sales teams for many small and mid-sized companies must rely on exceptional customer service to add value and distinguish themselves from larger competitors....

STRATEGIES EXECUTED 1. Eliminated traditional titles and corporate hierarchy. 2. Holds quarterly meetings with the entire company to boost morale and to...