Ethoplex, Germantown, a locally-owned Internet Service Provider, announces new hire: Tom Nelsen, Director of Operations. Nelsen is hired in a leadership role to manage the overall operations (field and network) team needs, systems and controls. He will manage performance of daily proactive pipeline management by staff and formulate best practices in order to effectively communicate with all staff, clients, customers, partners and vendors.
Nelsen will provide operational oversight of all technical projects. He will provide leadership and development to the operations team, ensuring the culture and working environment is conducive to optimal employee productivity, as well as implementing changes to boost the efficiency of processes and procedures in order to meet or exceed targeted growth projections. Nelsen will also manage and increase the effectiveness and efficiency of operations systems and support, through improvements to each function as well as coordination and communication cross-functionally between the technical and sales teams.
Before joining Team Ethoplex, Nelsen spent over 30 years in the IT Networking field; specializing in Managed Services and Engineering, Business Development, Customer Support Management, and Product and Sales Management. His extensive background in Internet Service Provider systems will support Ethoplex’s vision and drive the company to the next level. Prior to Ethoplex, Nelsen worked with other ISP’s and data centers such as Red Anvil, Windstream, Time Warner, Ameritech. Nelsen’s previous work experience is well-respected, and his skill set will contribute broadly to Ethoplex’s continued growth and success.
Working with the upper management team, Nelsen will contribute to the development and implementation of organizational strategies, policies and practices aligning with the Ethoplex mission and core values. He will play a significant role in long-term planning, training and development, including initiatives geared toward operational excellence. Nelsen enjoys working with smaller companies; thus, he is excited for the opportunity to make his mark on Ethoplex next.
N115 W19006 Edison Dr
Germantown, Wisconsin 53022