The Pfister Hotel
Hometown: Born in Elgin, Illinois; raised in Neenah
Education: Associate degree from the Musical Theater Conservatory program at American Musical and Dramatic Academy
Previous position: Chef concierge at New York City’s 1 Hotel Central Park and 1 Hotel Brooklyn Bridge
What exactly is a chef concierge?
“It’s the head concierge of a high-end or boutique hotel or resort. Internally, we help hire and train new concierges and manage our team to meet the standards of the hotel. Our main duties focus on the needs and desires of each guest. We provide guests with connections to the city so they can enjoy a personalized experience of Milwaukee.”
Has COVID-19 impacted your role?
“My role is even more important now. Concierges are the main point of contact for guests. We offer them comfort as well as knowledge, and we know where to go for anything: the nearest doctor, where to get medicine, restaurants that are open to the public, events that are still happening. I want to reassure guests they can feel safe and protected, and make sure their travel needs are met.”
Something you learned while working in NYC?
“There is no request too great or too small. Expectations are high and the pace is fast, but it’s the same in Milwaukee. Every guest’s needs are just as important as the next. I want each guest to feel like they are home.”
What brought you back to Wisconsin?
“My husband is originally from Brooklyn, but we wanted to raise our kids outside New York City. We both love Wisconsin, especially the vibe of Milwaukee. We wanted space to raise our family, which the Midwest provides, but we also wanted to live near an energetic city, so Milwaukee was perfect.”