I fell in love with banking because I knew I could help people and make a difference.
When I joined Town Bank, I knew I was home. That was 24 years ago.
Since then, I have held multiple positions which have all given me the opportunity to learn and grow into my current role where I lead 22 branches as senior vice president, head of retail.
I have unwaveringly felt my role was to serve clients, employees, and the company, no matter what it takes.
Guiding by example, always being honest, and being supportive are just a few ways I have integrated this principle into my leadership style.
Jay Mack, president and CEO for Town Bank has always said, “Leave your ego at the door.”
Empowering individuals to make decisions, share ideas and become leaders themselves, no matter what their role, is a large part of letting your ego go.
Guiding by example, always being honest, and being supportive are just a few ways I have integrated this principle into my leadership style.
I truly believe that mistakes are learning opportunities. I have used these moments to coach and mentor employees so they grow from each situation. No matter our title, we cannot stop learning and we must always be open to feedback from others. We must continue to develop our teams and ourselves at all stages of our career.
I also believe in highlighting and enhancing an individual’s strengths for success and using teams for collaboration. The most successful teams that I work with are comprised of individuals with different strengths that complement each other and are valued for their differences.
My final lesson in leadership is this: never lose your sense of humor.
Town Bank, N.A., a Wintrust Community Bank
(414) 273-3507
