Amid the uncertainty at the onset of the COVID-19 pandemic, many dental offices closed their doors, unsure how to adapt to serve their patients.
The team at Community Smiles Dental recognized that, if it closed the doors to its Menomonee Falls and Waukesha clinics, patients needing emergency dental care would turn to an urgent care or emergency room for help, putting an additional burden on its health care partners.
“So, we stayed open and learned as much as we could about how we needed to operate safely and we saw hundreds of emergency appointments from March through June of 2020,” said Elizabeth Sheehan, director of operations at Community Smiles Dental. “Then, as the world prepared to re-open, we pivoted again and prepared to ramp up and get back to seeing our patients for more routine care. Our team has risen to every change, every ask in order to prioritize the needs of our patients.”
“I am extremely proud of the dedication and service to others that the team at Community Smiles has provided,” said Renee Ramirez, chief executive officer of Community Smiles. “They are continually focused on providing compassionate, patient-centered care in this pandemic.”
