Home Industries Technology CapTel cutting 273 jobs in Wisconsin

CapTel cutting 273 jobs in Wisconsin

By
Arthur Thomas
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Madison-based captioned telephone service provider CapTel Inc. is cutting 273 jobs in Wisconsin following the release of technology that offers customers fully-automated captions for phone calls, according to a notice sent to state and local officials. The job cuts include positions at offices in both Madison and Milwaukee. The company anticipates laying off 245 employees

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Arthur Thomas
Arthur covers banking and finance and the economy at BizTimes while also leading special projects as an associate editor. He also spent five years covering manufacturing at BizTimes. He previously was managing editor at The Waukesha Freeman. He is a graduate of Carroll University and did graduate coursework at Marquette. A native of southeastern Wisconsin, he is also a nationally certified gymnastics judge and enjoys golf on the weekends.
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Madison-based captioned telephone service provider CapTel Inc. is cutting 273 jobs in Wisconsin following the release of technology that offers customers fully-automated captions for phone calls, according to a notice sent to state and local officials. The job cuts include positions at offices in both Madison and Milwaukee. The company anticipates laying off 245 employees at the Milwaukee office, which is located at 310 W. Wisconsin Ave. Most of the eliminated positions in Milwaukee will be captioning assistants, accounting for 204 of the cuts. Those positions will start layoffs on Sept. 20. Another 21 captioning assistant supervisors will also start layoffs in September. Other positions included in the Milwaukee layoffs include human resource and recruiting roles, schedulers and trainers. The Madison layoffs cover 28 positions, including 25 captioning assistants. In its notice to state officials, the company said it is “working with our employees to ensure a smooth transition, and we are providing impacted employees with information regarding unemployment benefits and EAP services.”

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