Capital Heating & Cooling
Menomonee Falls
Industry: HVAC-R
Founded: 2007
Projected 2017 revenue: $7.5 million
For continued growth, Jason Fox, owner of Menomonee Falls-based Capital Heating & Cooling, knows the value in customer service. Growth over the past year was driven by customer satisfaction and referrals, he said.
The company provides heating, ventilation, air conditioning and refrigeration services to homeowners and businesses throughout southeastern Wisconsin.
In order to enhance customer service and ensure the best possible experience for clients, Capital focuses heavily on training and ongoing education for all of its technicians.
In fact, the company recently moved to a new headquarters and constructed a state-of-the-art training lab in order to provide adequate space and continuous training and support for employees.
Fox sees a lot of opportunities in ancillary services, as well as strategic acquisitions, and plans to focus on streamlining and simplifying company processes to encourage growth
in the future.
Words of advice
“Both my parents were entrepreneurs who taught me to work hard, keep moving forward and never give up. Every business has its ups and downs (just ask any business owner!) so it’s important to stay focused and positive to keep growing.”
